Terms of Service

1. The service

Plenora is an interactive presentation platform that enables facilitators to create sessions with polls, idea collection, word clouds, and other engagement tools. Participants join sessions via a join code from their device.

2. Account terms

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 16 years old to create an account. One person or legal entity may not maintain more than one free account.

3. Acceptable use

You agree not to:

• Use the service for any unlawful purpose
• Upload content that is defamatory, hateful, or infringes on intellectual property rights
• Attempt to gain unauthorised access to other accounts or systems
• Interfere with or disrupt the service, including through automated scripts or bots
• Resell or redistribute the service without written permission

We reserve the right to suspend or terminate accounts that violate these terms.

To report content you believe is unlawful, email [email protected].

4. Content and intellectual property

Your content. You retain ownership of all content you create or upload to Plenora (presentations, questions, media). You grant Plenora a limited licence to host, display, and transmit your content solely to provide the service.

Participant responses. Responses submitted by session participants are associated with the session and accessible to the session creator. The session creator is responsible for how they use participant data.

Our IP. The Plenora platform, brand, and documentation are owned by Plenora AS. These Terms do not grant you any right to use our trademarks or branding.

5. Payment terms

Paid plans are billed monthly or annually through Stripe. Prices are in EUR and exclude applicable VAT. You can cancel your subscription at any time. Access continues until the end of the current billing period.

Within 14 days of your first payment you can cancel for a full refund by emailing [email protected]. After that, and for renewals, we do not offer refunds for partial billing periods.

We may change pricing with 30 days' notice. Price changes apply at the start of your next billing cycle.

6. Free plan limitations

Free accounts are limited to 30 participants per session. We reserve the right to modify free plan limits with reasonable notice.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance with reasonable advance notice. Support is provided via email.

8. Data processing

We process personal data in accordance with our Privacy Policy. Organisations using Plenora to collect data from participants may enter into a Data Processing Agreement with us.

9. Termination

You may close your account at any time from your account settings. We may terminate or suspend your account for violation of these Terms, with notice where practicable. Upon termination, your data will be deleted in accordance with our Privacy Policy.

10. Limitation of liability

To the maximum extent permitted by law, Plenora AS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly. Our total aggregate liability for any claims under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Disclaimer of warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be error-free or uninterrupted.

12. Consumer rights

If you use Plenora as a consumer, nothing in these Terms limits the rights that mandatory consumer protection law gives you.

13. Governing law and disputes

These Terms are governed by the laws of Norway. Any disputes shall be resolved by the courts of Oslo, Norway, unless mandatory consumer protection law provides otherwise.

14. Changes to these terms

We may update these Terms from time to time. We will inform registered users of material changes before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

15. Contact

Plenora AS, org. no. 837 322 502
Sofienberggata 29C, 0558 Oslo, Norway
Email: [email protected]